{"id":100867,"date":"2024-04-16T10:15:30","date_gmt":"2024-04-16T10:15:30","guid":{"rendered":"https:\/\/www.huboo.com\/fulfilment\/beauty-fulfilment-copy\/"},"modified":"2025-10-31T16:21:55","modified_gmt":"2025-10-31T16:21:55","slug":"returns-management","status":"publish","type":"page","link":"https:\/\/huboo.com\/fulfilment\/returns-management\/","title":{"rendered":"Returns Management"},"content":{"rendered":"\r\n\r\n\r\n\r\n<div id=\"hero-e-block_03aae25ad07d4b12ebab6a09379cbade\" class=\"hero-careers hero-straight\">\r\n\t\t<div class=\"inner\">\r\n\t\t\t<div class=\"text-blc\" data-aos=\"fade-up\">\r\n\r\n\t\t\t\t<div class=\"wrap\">\r\n\t\t\t\t\t<h1 class=\"title\">A Guide to Returns Management<\/h1>\t\t\t\t\t<div class=\"sub-title\"><p>Managing returns efficiently has become a critical part of every retailer\u2019s logistics strategy, influencing both customer satisfaction and profitability.<\/p>\n<\/div>\t\t\t\t\t<div class=\"hero-main__cta\" data-aos=\"fade-up\" data-aos-delay=\"100\"><\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"image\">\r\n\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"1548\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/mylo-kaye-aoRQu1VXaMI-unsplash-scaled.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/mylo-kaye-aoRQu1VXaMI-unsplash-scaled.jpg 2560w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/mylo-kaye-aoRQu1VXaMI-unsplash-400x242.jpg 400w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/mylo-kaye-aoRQu1VXaMI-unsplash-1024x619.jpg 1024w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/mylo-kaye-aoRQu1VXaMI-unsplash-150x91.jpg 150w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/mylo-kaye-aoRQu1VXaMI-unsplash-768x465.jpg 768w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/mylo-kaye-aoRQu1VXaMI-unsplash-1536x929.jpg 1536w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/mylo-kaye-aoRQu1VXaMI-unsplash-2048x1239.jpg 2048w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/mylo-kaye-aoRQu1VXaMI-unsplash-115x70.jpg 115w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/mylo-kaye-aoRQu1VXaMI-unsplash-83x50.jpg 83w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/mylo-kaye-aoRQu1VXaMI-unsplash-170x103.jpg 170w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/mylo-kaye-aoRQu1VXaMI-unsplash-186x113.jpg 186w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/mylo-kaye-aoRQu1VXaMI-unsplash-50x30.jpg 50w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/mylo-kaye-aoRQu1VXaMI-unsplash-55x33.jpg 55w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/mylo-kaye-aoRQu1VXaMI-unsplash-75x45.jpg 75w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/mylo-kaye-aoRQu1VXaMI-unsplash-280x169.jpg 280w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/mylo-kaye-aoRQu1VXaMI-unsplash-76x45.jpg 76w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/mylo-kaye-aoRQu1VXaMI-unsplash-580x351.jpg 580w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t<\/div>\r\n\t\t\t\r\n\t\t<\/div>\r\n\r\n<\/div>\r\n\n\n\r\n<div id=\"beauty-text-banners-block_10a740e6ca0486ff6a2db7da1d05902e\" class=\"beauty-simple-text mobile-hidden\">\r\n\t<div class=\"container\">\r\n\t\t\t\t\t<h2 class=\"title\">What is <span>returns management<\/span> <\/h2>\r\n\t\t\r\n\t\t<div class=\"list-text-blc\">\r\n\t\t\t\t\t<ul class=\"list\">\r\n\t\t\t\t\t\t\t\t\t<li>\r\n\t\t\t\t\t\t<div class=\"price-blc\">~71% <\/div>\t\t\t\t\t\t<div class=\"text\">of online shoppers return items at some frequency<\/div>\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t<\/ul>\r\n\t\t<p>Returns management is the end to end process of receiving a customers order back to the retailer and includes the initiation of the return, the reverse logistics \u2013 getting the items from the customer to the warehouse- the processing of the order back into stock, re-working or disposal, and strategies to reduce the number of returns. <\/p>\n\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"bottom-list\">\r\n\t\t\t\t\t\t\t\t\t<p class=\"list-text\">\r\n\t\t\t\t\t\t\t\t\t\t\t\tAccording to Launch Report On Latest UK eCommerce Returns Trends from <a href=\"https:\/\/www.whistl.co.uk\/insights\/whistl-launch-report-uk-e-commerce-returns-trends\/\"> Whistl insights <\/a>\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n<\/div>\n\n\r\n<div id=\"banner-info-block_02bde98ccea315fdcb4309c8b3924237\" class=\"banner-info module-box new-design\" style=\"background-color:rgb(255,255,255);\">\r\n    <div class=\"container\">\r\n        <div class=\"banner-info__row \">\r\n            <div class=\"banner-info__content\">\r\n                                    <h3 class=\"hb-title hide-mobile \" data-aos=\"fade-up\" style=\"color:#000000;\">Types of return<\/h3>\r\n                <div class=\"hb-text\" data-aos=\"fade-up\" data-aos-delay=\"50\"><p>There are many ways to classify returns depending on the purpose or role of the stakeholders involved. Either by the <strong>initiation process, reason for return or outcome.\u00a0<\/strong><\/p>\n<p>For operational staff tasked with matching the received shipment to the initial order there are 3 key differences, that impact the way they process these packages and the information available about them:<\/p>\n<p><strong>\u21d2 Customer Initiated Return<\/strong> \u2013 customer contacts CS team or initiates a return to alert the business that they should expect a return.<\/p>\n<p><strong>\u21d2 Unexpected return<\/strong> \u2013 Customers send the goods back without notifying the seller or following a returns policy.<\/p>\n<p><strong>\u21d2 Undeliverable Return<\/strong> \u2013 not expecting the shipment, don\u2019t want to pay additional taxes required, address not recognised etc.<\/p>\n<\/div><div data-aos=\"fade-up\" data-aos-delay=\"150\"><\/div>            <\/div>\r\n                            <div class=\"banner-info__img\" data-aos=\"zoom-in\">\r\n\r\n                                            <h3 class=\"hb-title show-mobile\" data-aos=\"fade-up\" style=\"color:#000000;\">Types of return<\/h3>\r\n                    \r\n                    <div class=\"wrap-image\">                        <img decoding=\"async\" width=\"1635\" height=\"1155\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/parcels.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/parcels.png 1635w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/parcels-400x283.png 400w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/parcels-1024x723.png 1024w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/parcels-150x106.png 150w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/parcels-768x543.png 768w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/parcels-1536x1085.png 1536w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/parcels-115x81.png 115w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/parcels-71x50.png 71w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/parcels-170x120.png 170w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/parcels-186x131.png 186w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/parcels-50x35.png 50w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/parcels-55x39.png 55w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/parcels-75x53.png 75w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/parcels-280x198.png 280w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/parcels-253x179.png 253w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/parcels-580x410.png 580w\" sizes=\"(max-width: 1635px) 100vw, 1635px\" \/>                    <\/div>                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/div>\r\n\n\n\r\n<div id=\"banner-info-block_3614252d31eb72ca8c127fb9345c29ae\" class=\"banner-info module-box --img-left new-design\" style=\"background-color:rgb(255,255,255);\">\r\n    <div class=\"container\">\r\n        <div class=\"banner-info__row \">\r\n            <div class=\"banner-info__content\">\r\n                                    <h3 class=\"hb-title hide-mobile \" data-aos=\"fade-up\" style=\"color:#0a0a0a;\">Reasons for returns:<\/h3>\r\n                <div class=\"hb-text\" data-aos=\"fade-up\" data-aos-delay=\"50\"><p>\u21d2 Wrong item received<\/p>\n<p>\u21d2 Damaged item<\/p>\n<p>\u21d2 Doesn\u2019t fit<\/p>\n<p>\u21d2 Not as expected<\/p>\n<p>\u21d2 Poor quality<\/p>\n<p>\u21d2 Purchased multiple items with the intention of only keeping one<\/p>\n<p>\u21d2 Arrived late<\/p>\n<p>\u21d2 Changed mind<\/p>\n<\/div><div data-aos=\"fade-up\" data-aos-delay=\"150\"><\/div>            <\/div>\r\n                            <div class=\"banner-info__img\" data-aos=\"zoom-in\">\r\n\r\n                                            <h3 class=\"hb-title show-mobile\" data-aos=\"fade-up\" style=\"color:#0a0a0a;\">Reasons for returns:<\/h3>\r\n                    \r\n                    <div class=\"wrap-image\">                        <img decoding=\"async\" width=\"1707\" height=\"2560\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/malvestida-u79wy47kvVs-unsplash-scaled.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/malvestida-u79wy47kvVs-unsplash-scaled.jpg 1707w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/malvestida-u79wy47kvVs-unsplash-267x400.jpg 267w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/malvestida-u79wy47kvVs-unsplash-683x1024.jpg 683w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/malvestida-u79wy47kvVs-unsplash-100x150.jpg 100w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/malvestida-u79wy47kvVs-unsplash-768x1152.jpg 768w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/malvestida-u79wy47kvVs-unsplash-1024x1536.jpg 1024w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/malvestida-u79wy47kvVs-unsplash-1365x2048.jpg 1365w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/malvestida-u79wy47kvVs-unsplash-115x173.jpg 115w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/malvestida-u79wy47kvVs-unsplash-33x50.jpg 33w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/malvestida-u79wy47kvVs-unsplash-170x255.jpg 170w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/malvestida-u79wy47kvVs-unsplash-186x279.jpg 186w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/malvestida-u79wy47kvVs-unsplash-50x75.jpg 50w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/malvestida-u79wy47kvVs-unsplash-55x83.jpg 55w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/malvestida-u79wy47kvVs-unsplash-75x113.jpg 75w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/malvestida-u79wy47kvVs-unsplash-280x420.jpg 280w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/malvestida-u79wy47kvVs-unsplash-580x870.jpg 580w\" sizes=\"(max-width: 1707px) 100vw, 1707px\" \/>                    <\/div>                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/div>\r\n\n\n    <div id=\"service-list-block_15756872e8bbca618f9ee178603e8f27\" class=\"service-list module-box\">\r\n        <div class=\"container\">\r\n            <h3 class=\"hb-title --center\" data-aos=\"fade-up\">How do returns work?<\/h3>            <div class=\"service-items\">\r\n                                    <div class=\"service-item\" data-aos=\"fade-up\">\r\n                                                    <div class=\"service-item__img\">\r\n                                <img loading=\"lazy\" decoding=\"async\" width=\"580\" height=\"432\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/customer-order-580x432.png\" class=\"attachment-list-580-xxx size-list-580-xxx\" alt=\"\" srcset=\"https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/customer-order-580x432.png 580w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/customer-order-400x298.png 400w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/customer-order-150x112.png 150w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/customer-order-768x572.png 768w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/customer-order-115x86.png 115w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/customer-order-67x50.png 67w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/customer-order-170x127.png 170w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/customer-order-186x139.png 186w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/customer-order-50x37.png 50w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/customer-order-55x41.png 55w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/customer-order-75x56.png 75w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/customer-order-280x209.png 280w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/customer-order.png 1000w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>                            <\/div>\r\n                                                <div class=\"service-item__content\">\r\n                            <h3 class=\"hb-sub\">1. Initiation<\/h3><div class=\"hb-text\">A label is generated either by the end customer via a fully branded portal, or the sellers CS team. The customer repacks the items and sends the shipment using the pre-paid label.<\/div>                        <\/div>\r\n                    <\/div>\r\n                                    <div class=\"service-item\" data-aos=\"fade-up\">\r\n                                                    <div class=\"service-item__img\">\r\n                                <img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"299\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2023\/12\/dispatch-2.png\" class=\"attachment-list-580-xxx size-list-580-xxx\" alt=\"\" srcset=\"https:\/\/huboo.com\/wp-content\/uploads\/2023\/12\/dispatch-2.png 400w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/12\/dispatch-2-150x112.png 150w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/12\/dispatch-2-115x86.png 115w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/12\/dispatch-2-67x50.png 67w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/12\/dispatch-2-170x127.png 170w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/12\/dispatch-2-186x139.png 186w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/12\/dispatch-2-50x37.png 50w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/12\/dispatch-2-55x41.png 55w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/12\/dispatch-2-75x56.png 75w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/12\/dispatch-2-280x209.png 280w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>                            <\/div>\r\n                                                <div class=\"service-item__content\">\r\n                            <h3 class=\"hb-sub\">2. Return logistics<\/h3><div class=\"hb-text\">The goods are received back into the warehouse and marked as received.<\/div>                        <\/div>\r\n                    <\/div>\r\n                                    <div class=\"service-item\" data-aos=\"fade-up\">\r\n                                                    <div class=\"service-item__img\">\r\n                                <img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"299\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2023\/12\/Untitled-design-3.png\" class=\"attachment-list-580-xxx size-list-580-xxx\" alt=\"\" srcset=\"https:\/\/huboo.com\/wp-content\/uploads\/2023\/12\/Untitled-design-3.png 400w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/12\/Untitled-design-3-150x112.png 150w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/12\/Untitled-design-3-115x86.png 115w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/12\/Untitled-design-3-67x50.png 67w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/12\/Untitled-design-3-170x127.png 170w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/12\/Untitled-design-3-186x139.png 186w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/12\/Untitled-design-3-50x37.png 50w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/12\/Untitled-design-3-55x41.png 55w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/12\/Untitled-design-3-75x56.png 75w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/12\/Untitled-design-3-280x209.png 280w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>                            <\/div>\r\n                                                <div class=\"service-item__content\">\r\n                            <h3 class=\"hb-sub\">3. Inspection<\/h3><div class=\"hb-text\">Your hub manager inspects and grades the items according to a configurable scale, to establish if the item is in a resaleable condition.<\/div>                        <\/div>\r\n                    <\/div>\r\n                                    <div class=\"service-item\" data-aos=\"fade-up\">\r\n                                                    <div class=\"service-item__img\">\r\n                                <img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"299\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Untitled-design-7.png\" class=\"attachment-list-580-xxx size-list-580-xxx\" alt=\"\" srcset=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Untitled-design-7.png 400w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Untitled-design-7-150x112.png 150w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Untitled-design-7-115x86.png 115w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Untitled-design-7-67x50.png 67w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Untitled-design-7-170x127.png 170w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Untitled-design-7-186x139.png 186w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Untitled-design-7-50x37.png 50w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Untitled-design-7-55x41.png 55w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Untitled-design-7-75x56.png 75w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Untitled-design-7-280x209.png 280w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>                            <\/div>\r\n                                                <div class=\"service-item__content\">\r\n                            <h3 class=\"hb-sub\">4. Restock or disposal?<\/h3><div class=\"hb-text\">Depending on the status and agreed process, the returned goods are booked back into stock in the warehouse, sent back to the seller for re-work or disposed of.  <\/div>                        <\/div>\r\n                    <\/div>\r\n                                    <div class=\"service-item\" data-aos=\"fade-up\">\r\n                                                    <div class=\"service-item__img\">\r\n                                <img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"299\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/refund.png\" class=\"attachment-list-580-xxx size-list-580-xxx\" alt=\"\" srcset=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/refund.png 400w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/refund-150x112.png 150w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/refund-115x86.png 115w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/refund-67x50.png 67w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/refund-170x127.png 170w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/refund-186x139.png 186w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/refund-50x37.png 50w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/refund-55x41.png 55w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/refund-75x56.png 75w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/refund-280x209.png 280w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>                            <\/div>\r\n                                                <div class=\"service-item__content\">\r\n                            <h3 class=\"hb-sub\">5. Refund<\/h3><div class=\"hb-text\">The order is flagged for refund to be completed. The seller initiates the refund, part-refund, store credit or gift card for the value of the return to the end customer. <\/div>                        <\/div>\r\n                    <\/div>\r\n                                    <div class=\"service-item\" data-aos=\"fade-up\">\r\n                                                    <div class=\"service-item__img\">\r\n                                <img loading=\"lazy\" decoding=\"async\" width=\"580\" height=\"432\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/billing-580x432.png\" class=\"attachment-list-580-xxx size-list-580-xxx\" alt=\"\" srcset=\"https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/billing-580x432.png 580w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/billing-400x298.png 400w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/billing-150x112.png 150w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/billing-768x572.png 768w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/billing-115x86.png 115w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/billing-67x50.png 67w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/billing-170x127.png 170w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/billing-186x139.png 186w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/billing-50x37.png 50w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/billing-55x41.png 55w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/billing-75x56.png 75w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/billing-280x209.png 280w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/billing.png 1000w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>                            <\/div>\r\n                                                <div class=\"service-item__content\">\r\n                            <h3 class=\"hb-sub\">6. Generate reports<\/h3><div class=\"hb-text\">The Carrier collects from the 3PL partner and delivers to your customer.<\/div>                        <\/div>\r\n                    <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n        <div class=\"--center service-list__cta\" data-aos=\"fade-up\"><a class=\"h-btn --large --primary\" href=\"https:\/\/huboo.com\/get-a-quote\/\" target=\"\"><span>Get a Quote<\/span><\/a><\/div>\r\n    <\/div>\r\n\n\n\r\n<div id=\"banner-info-block_2e681b3d51f0c600c7119fe317ec55e6\" class=\"banner-info module-box --img-left new-design\" style=\"background-color:rgb(255,255,255);\">\r\n    <div class=\"container\">\r\n        <div class=\"banner-info__row \">\r\n            <div class=\"banner-info__content\">\r\n                                    <h3 class=\"hb-title hide-mobile \" data-aos=\"fade-up\" style=\"color:#000000;\">Operational challenges of returns<\/h3>\r\n                <div class=\"hb-text\" data-aos=\"fade-up\" data-aos-delay=\"50\"><p>Returned orders provide their own complexities to the operational warehouse activities and what happens once the orders are returned to the warehouse can have a big impact on the time it takes to complete the return and authorise the refund to the customer.<br \/>\nThe operative must be able to:<\/p>\n<p>\u21d2 Match the return to the original order<\/p>\n<p>\u21d2 Inspect the items to decide what is re-saleable condition, can be reworked (such as repackaged, folded, etc), or disposed of consistently.<\/p>\n<p>\u21d2 Authorise the refund which can take up to 10 days to reach the customers bank account.<\/p>\n<p>In some cases returns are dealt with by a dedicated team to ensure they are prioritised and do not pile up, especially after peak periods.<\/p>\n<\/div><div data-aos=\"fade-up\" data-aos-delay=\"150\"><\/div>            <\/div>\r\n                            <div class=\"banner-info__img\" data-aos=\"zoom-in\">\r\n\r\n                                            <h3 class=\"hb-title show-mobile\" data-aos=\"fade-up\" style=\"color:#000000;\">Operational challenges of returns<\/h3>\r\n                    \r\n                    <div class=\"wrap-image\">                        <img loading=\"lazy\" decoding=\"async\" width=\"1363\" height=\"963\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/warehouse-1.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/warehouse-1.png 1363w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/warehouse-1-400x283.png 400w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/warehouse-1-1024x723.png 1024w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/warehouse-1-150x106.png 150w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/warehouse-1-768x543.png 768w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/warehouse-1-115x81.png 115w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/warehouse-1-71x50.png 71w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/warehouse-1-170x120.png 170w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/warehouse-1-186x131.png 186w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/warehouse-1-50x35.png 50w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/warehouse-1-55x39.png 55w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/warehouse-1-75x53.png 75w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/warehouse-1-280x198.png 280w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/warehouse-1-253x179.png 253w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/03\/warehouse-1-580x410.png 580w\" sizes=\"(max-width: 1363px) 100vw, 1363px\" \/>                    <\/div>                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/div>\r\n\n\n\r\n<div id=\"beauty-banner-big-image-block_cf29330b71586fb652fd24f5cd27274c\" class=\"img-text-wide --img-left\" >\r\n\t<div class=\"container\">\r\n\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t<div class=\"img-blc\">\r\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"title show-tablet\" >Monitoring returns: 5 KPIs to track<\/h2>\r\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1708\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/reporting-scaled.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/reporting-scaled.jpg 2560w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/reporting-400x267.jpg 400w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/reporting-1024x683.jpg 1024w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/reporting-150x100.jpg 150w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/reporting-768x513.jpg 768w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/reporting-1536x1025.jpg 1536w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/reporting-2048x1367.jpg 2048w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/reporting-115x77.jpg 115w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/reporting-75x50.jpg 75w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/reporting-170x113.jpg 170w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/reporting-186x124.jpg 186w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/reporting-50x33.jpg 50w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/reporting-55x37.jpg 55w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/reporting-280x187.jpg 280w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/reporting-580x387.jpg 580w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t<\/div>\r\n\t\t\t\r\n\t\t\t<div class=\"text-blc\">\r\n\t\t\t\t\t\t\t\t\t<h2 class=\"title hide-tablet\" >Monitoring returns: 5 KPIs to track<\/h2>\r\n\t\t\t\t<div class=\"text\"><p>1. Percentage of returns<br \/>\n2. Reason for return<br \/>\n3. Most returned SKU<br \/>\n4. Speed of return<br \/>\n5. Purchase frequency before vs after a return<\/p>\n<\/div>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\r\n\n\n<div id=\"simple-block_bbf6eeb883b43411f5d773dd13c70612\" class=\"text-block\" data-aos=\"fade-up\">\r\n    <div class=\"container\">\r\n        \n\n<h2 class=\"wp-block-heading\">Returns Benchmarking<\/h2>\n\n\n\n<p class=\"has-medium-font-size\">Some product types are naturally more likely to have returns than others. The best example being women\u2019s fashion\/apparel as there are many more factors that consumers are critiquing during that post purchase evaluation stage, and these products are more often bought with the intention of returning part of the order (such as buying multiple sizes known as \u201cbracketing\u201d).<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Compare this to consumer electronics for example and the evaluating factors are much simpler. Namely, does it do what I need it to do? You are unlikely to have many people buy multiple toasters to see how it looks in their kitchens and functionality is much easier to compare online so the reasons for returns are fewer.<\/p>\n\n\r\n    <\/div>\r\n<\/div>\r\n\n\n\r\n<div id=\"help-categories-block_c6f83b85850e2fc79b3faef078816603\" class=\"help-categories mobile-hidden\">\r\n    <div class=\"container\">\r\n        <h3 class=\"hb-title --center\" data-aos=\"fade-up\">Here are some category benchmarks for returns:<\/h3>            <div class=\"help-categories__row\" data-aos=\"fade-up\" data-categories>\r\n                                    <div class=\"help-categories__item\">\r\n                        <a href=\"https:\/\/huboo.com\/fulfilment\/fashion-order-fulfilment\/\">                        <div class=\"icon\">\r\n                            <img loading=\"lazy\" decoding=\"async\" width=\"151\" height=\"112\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/category-7.svg\" class=\"attachment-full size-full\" alt=\"Stilisiert dargestelltes Kleid inklusive EInkaufstasche um zu unterstreichen, dass Huboo auch Fulfillment f\u00fcr Fashion- &amp; Modeprodukte \u00fcbernimmt.\" \/>                        <\/div>\r\n                        <div class=\"name\">Fashion &#8211; 26%<\/div><\/a>                    <\/div>\r\n                                    <div class=\"help-categories__item\">\r\n                        <a href=\"https:\/\/huboo.com\/fulfilment\/homeware-and-accessories-fulfilment\/\">                        <div class=\"icon\">\r\n                            <img loading=\"lazy\" decoding=\"async\" width=\"755\" height=\"560\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2022\/12\/category-11a.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/huboo.com\/wp-content\/uploads\/2022\/12\/category-11a.png 755w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/12\/category-11a-400x297.png 400w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/12\/category-11a-150x111.png 150w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/12\/category-11a-115x85.png 115w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/12\/category-11a-67x50.png 67w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/12\/category-11a-170x126.png 170w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/12\/category-11a-186x138.png 186w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/12\/category-11a-50x37.png 50w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/12\/category-11a-55x41.png 55w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/12\/category-11a-75x56.png 75w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/12\/category-11a-280x208.png 280w, https:\/\/huboo.com\/wp-content\/uploads\/2022\/12\/category-11a-580x430.png 580w\" sizes=\"(max-width: 755px) 100vw, 755px\" \/>                        <\/div>\r\n                        <div class=\"name\">Homeware &#8211; 7%<\/div><\/a>                    <\/div>\r\n                                    <div class=\"help-categories__item\">\r\n                        <a href=\"https:\/\/huboo.com\/fulfilment\/cosmetics-fulfilment\/\">                        <div class=\"icon\">\r\n                            <img loading=\"lazy\" decoding=\"async\" width=\"151\" height=\"112\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/category-4.svg\" class=\"attachment-full size-full\" alt=\"Stilisiert dargestelltes Parfum &amp; Lippenstift, um zu unterstreichen, dass Huboo auch Fulfillment f\u00fcr Beauty Produkte \u00fcbernimmt.\" \/>                        <\/div>\r\n                        <div class=\"name\">Cosmetics &#8211; 10%<\/div><\/a>                    <\/div>\r\n                                    <div class=\"help-categories__item\">\r\n                        <a href=\"https:\/\/huboo.com\/fulfilment\/food-and-drink-fulfilment\/\">                        <div class=\"icon\">\r\n                            <img loading=\"lazy\" decoding=\"async\" width=\"151\" height=\"112\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/category-5.svg\" class=\"attachment-full size-full\" alt=\"Stilisiert dargestelltes Glas &amp; Flasche, um zu unterstreichen, dass Huboo auch Fulfillment f\u00fcr Getr\u00e4nke &amp; alkoholische Produkte \u00fcbernimmt.\" \/>                        <\/div>\r\n                        <div class=\"name\">Food and Drink Fulfilment &#8211; 11%<\/div><\/a>                    <\/div>\r\n                                    <div class=\"help-categories__item\">\r\n                        <a href=\"https:\/\/huboo.com\/fulfilment\/fashion-fulfilment\/\">                        <div class=\"icon\">\r\n                            <img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"299\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/catagory-accessories-white.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/catagory-accessories-white.png 400w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/catagory-accessories-white-150x112.png 150w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/catagory-accessories-white-115x86.png 115w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/catagory-accessories-white-67x50.png 67w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/catagory-accessories-white-170x127.png 170w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/catagory-accessories-white-186x139.png 186w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/catagory-accessories-white-50x37.png 50w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/catagory-accessories-white-55x41.png 55w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/catagory-accessories-white-75x56.png 75w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/catagory-accessories-white-280x209.png 280w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>                        <\/div>\r\n                        <div class=\"name\">Accessories &#038; Jewellery &#8211; 13%<\/div><\/a>                    <\/div>\r\n                                    <div class=\"help-categories__item\">\r\n                        <a href=\"https:\/\/huboo.com\/fulfilment\/electronics-fulfilment\/\">                        <div class=\"icon\">\r\n                            <img loading=\"lazy\" decoding=\"async\" width=\"151\" height=\"112\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2022\/11\/category-3.svg\" class=\"attachment-full size-full\" alt=\"Stilisiert dargestelltes Gamepad &amp; Kopfh\u00f6rer, um zu unterstreichen, dass Huboo auch Fulfillment f\u00fcr Entertainment Produkte \u00fcbernimmt.\" \/>                        <\/div>\r\n                        <div class=\"name\">Consumer Electronics &#8211; 11%<\/div><\/a>                    <\/div>\r\n                            <\/div>\r\n                <div class=\"hb-slider-navs hb-slider-navs--group\" data-categories-nav data-aos=\"fade-up\">\r\n            <button class=\"hb-prev hb-arrow\"><\/button>\r\n            <button class=\"hb-next hb-arrow\"><\/button>\r\n        <\/div>\r\n        <div class=\"help-categories__cta --center\" data-aos=\"fade-up\">\r\n                    <\/div>\r\n    <\/div>\r\n<\/div>\r\n\n\n\r\n<div id=\"beauty-banner-info-block_fb573210f933c30adab51dffedde5d76\" class=\"text-simple-block\">\r\n\t<div class=\"container\">\r\n\t\t<div class=\"inner\">\r\n\t\t\t<div class=\"text-blc\">\r\n\t\t\t\t\t\t\t\t\t<h2 class=\"title hide-mobile\">The cost of returns<\/h2>\r\n\t\t\t\t\t<div class=\"text\"><p>When a customer returns an order they expect the full amount back excluding any shipping costs from the initial order. (however with delivery as a service solutions and free delivery thresholds, even this is often absorbed by the seller.) resulting in return orders costing businesses as much as \u00a327 per order when you take into account:<\/p>\n<p>\u21d2 Return shipping cost<br \/>\n\u21d2 Packaging costs<br \/>\n\u21d2 Labour processing costs<br \/>\n\u21d2 Depreciation of goods<br \/>\n\u21d2 Opportunity cost while goods where out of stock<\/p>\n<p>Beyond this, there is also a cost to future sales if the customer is dissatisfied with the resolution and stop ordering from your brand. <\/p>\n<p><BR>Should you charge customers for making a return?<BR><br \/>\nTo recoup some of the costs associated with returns, some retailers have started charging a small fee for returns. Between \u00a31.99 and \u00a32.99 in big name retailers. This is made to not cover the full costs but discourage customers from making unnecessary returns and to think before they buy. <\/p>\n<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t<div class=\"image-blc\">\r\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"title show-mobile\">The cost of returns<\/h2>\r\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2460\" height=\"2460\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/ServicePricing-SizeFS@2x.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/ServicePricing-SizeFS@2x.png 2460w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/ServicePricing-SizeFS@2x-400x400.png 400w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/ServicePricing-SizeFS@2x-1024x1024.png 1024w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/ServicePricing-SizeFS@2x-150x150.png 150w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/ServicePricing-SizeFS@2x-768x768.png 768w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/ServicePricing-SizeFS@2x-1536x1536.png 1536w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/ServicePricing-SizeFS@2x-2048x2048.png 2048w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/ServicePricing-SizeFS@2x-115x115.png 115w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/ServicePricing-SizeFS@2x-50x50.png 50w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/ServicePricing-SizeFS@2x-170x170.png 170w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/ServicePricing-SizeFS@2x-186x186.png 186w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/ServicePricing-SizeFS@2x-55x55.png 55w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/ServicePricing-SizeFS@2x-70x70.png 70w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/ServicePricing-SizeFS@2x-75x75.png 75w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/ServicePricing-SizeFS@2x-280x280.png 280w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/ServicePricing-SizeFS@2x-374x374.png 374w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/01\/ServicePricing-SizeFS@2x-580x580.png 580w\" sizes=\"(max-width: 2460px) 100vw, 2460px\" \/>\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\n\n\r\n<div id=\"beauty-content-list-block_864ea093736b892113965c60b6892b89\" class=\"count-text-block\">\r\n\t<div class=\"container\">\r\n\t\t\t\t\t<h2 class=\"title\">Achieving fulfilment success: <br> <span>Eleven strategies<\/span> to optimise returns<\/h2>\r\n\t\t\t\t\t<div class=\"count-list\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"item\">\r\n\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"item-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"icon\">\r\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"20\" height=\"21\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2023\/08\/icon-1.svg\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t<\/i>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tProvide detailed product descriptions \t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-blc\">\r\n\t\t\t\t\t\t\t\t\t<p>Materials, dimensions, size charts, providing as much detail as possible on your listings will help to reduce returns caused by the product not meeting the expectations of the customer in terms of quality and size. Optimising the layout of your product pages and trialling badges and buttons enable you to draw attention to key information that may be regularly overlooked.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"show-more show-mobile\">Click to show more <\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"item\">\r\n\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"item-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"icon\">\r\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"256\" height=\"256\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-1567.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-1567.png 256w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-1567-150x150.png 150w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-1567-115x115.png 115w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-1567-50x50.png 50w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-1567-170x170.png 170w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-1567-186x186.png 186w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-1567-55x55.png 55w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-1567-70x70.png 70w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-1567-75x75.png 75w\" sizes=\"(max-width: 256px) 100vw, 256px\" \/>\t\t\t\t\t\t\t\t\t\t<\/i>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tDisplay high quality product images on your listings\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-blc\">\r\n\t\t\t\t\t\t\t\t\t<p>Having good quality product imagery is essential to getting customers to add an item to their basket. Consider adding lifestyle imagery to the gallery showing the product in a real life setting, for example on a model or in a showroom, or a video showing every angle.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"show-more show-mobile\">Click to show more <\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"item\">\r\n\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"item-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"icon\">\r\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"384\" height=\"384\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-89.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-89.png 384w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-89-150x150.png 150w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-89-115x115.png 115w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-89-50x50.png 50w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-89-170x170.png 170w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-89-186x186.png 186w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-89-55x55.png 55w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-89-70x70.png 70w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-89-75x75.png 75w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-89-280x280.png 280w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-89-374x374.png 374w\" sizes=\"(max-width: 384px) 100vw, 384px\" \/>\t\t\t\t\t\t\t\t\t\t<\/i>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tUse reviews to provide additional user information to potential buyers\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-blc\">\r\n\t\t\t\t\t\t\t\t\t<p>Display customer reviews on your listings to provide potential customers with genuine opinions about the products value, fit and quality. This helps to give a more complete picture of the product before purchase so they select the right variant from the start.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"show-more show-mobile\">Click to show more <\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"item\">\r\n\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"item-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"icon\">\r\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"20\" height=\"21\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2023\/08\/icon-4.svg\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t<\/i>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tUse appropriate packaging to ensure your products don\u2019t arrive damaged.\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-blc\">\r\n\t\t\t\t\t\t\t\t\t<p>For fragile items, ensure you are using appropriate protection for shipping. This could be packing paper, bubble wrap or reinforced cardboard boxes, whatever you decide to use it is a good idea to test this is up to task by sending yourself a test order or conducting onsite durability tests, and a process to ensure that this material is used when needed.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"show-more show-mobile\">Click to show more <\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"item\">\r\n\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"item-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"icon\">\r\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"20\" height=\"20\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2023\/08\/icon-5.svg\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t<\/i>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tKeep a clean, well-organised warehouse with QA practises in place to reduce picking errors\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-blc\">\r\n\t\t\t\t\t\t\t\t\t<p>Technology has helped to increase the accuracy of the fulfilment process from end to end. Paper-less picking and organised, well-kept warehousing can all help to ensure you are storing SKUs in the correct locations and in good condition to aid the picking process. Huboo has a number of QA processes in place to ensure we are able to pick orders with 99.9% accuracy.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"show-more show-mobile\">Click to show more <\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"item\">\r\n\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"item-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"icon\">\r\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"20\" height=\"21\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2023\/08\/icon-4.svg\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t<\/i>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tUse data to identify customers who regularly abuse returns policies\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-blc\">\r\n\t\t\t\t\t\t\t\t\t<p>Returns abuse happens more frequently than we like to believe. Setting a threshold or acceptable returns percentage per customer can help you to identify customers that are potentially taking advantage of your brand so you can take action to prevent this from continuing.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"show-more show-mobile\">Click to show more <\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"item\">\r\n\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"item-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"icon\">\r\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"384\" height=\"384\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-127.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-127.png 384w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-127-150x150.png 150w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-127-115x115.png 115w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-127-50x50.png 50w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-127-170x170.png 170w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-127-186x186.png 186w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-127-55x55.png 55w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-127-70x70.png 70w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-127-75x75.png 75w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-127-280x280.png 280w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-127-374x374.png 374w\" sizes=\"(max-width: 384px) 100vw, 384px\" \/>\t\t\t\t\t\t\t\t\t\t<\/i>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tEncourage gift cards or store credit instead of refunds\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-blc\">\r\n\t\t\t\t\t\t\t\t\t<p>To retain revenue from returned orders, consider offering store credit instead of refunds. This will help to ensure customers continue shopping with you after the experience and benefits your cash flow. In some cases this can also reduce returns as customers evaluate whether they would prefer another item from your store or the item they already ordered.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"show-more show-mobile\">Click to show more <\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"item\">\r\n\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"item-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"icon\">\r\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"384\" height=\"384\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-150.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-150.png 384w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-150-150x150.png 150w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-150-115x115.png 115w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-150-50x50.png 50w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-150-170x170.png 170w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-150-186x186.png 186w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-150-55x55.png 55w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-150-70x70.png 70w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-150-75x75.png 75w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-150-280x280.png 280w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-150-374x374.png 374w\" sizes=\"(max-width: 384px) 100vw, 384px\" \/>\t\t\t\t\t\t\t\t\t\t<\/i>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tOffer exchanges\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-blc\">\r\n\t\t\t\t\t\t\t\t\t<p>Bracketing is a term applied when customers order multiple sizes of the same item with the intention of returning part of their order. This often happens when offers are running to ensure they get the item in the right size or variant, at the same discounted price. One way to reduce this is to offer exchanges rather than refunds so that customers feel like they are less likely to miss out if they only order one.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"show-more show-mobile\">Click to show more <\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"item\">\r\n\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"item-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"icon\">\r\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"21\" height=\"21\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2023\/08\/icon-7.svg\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t<\/i>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tExtend your returns policy\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-blc\">\r\n\t\t\t\t\t\t\t\t\t<p>Giving customers more time to decide can also help to reduce returns that may result from customers making an impulsive decision to return the item rather than keep it. This is particularly common for January for example, so people have time to make an informed decision whether or not to keep a gift, rather than returning it as soon as possible.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"show-more show-mobile\">Click to show more <\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"item\">\r\n\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"item-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"icon\">\r\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"384\" height=\"384\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-1573.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-1573.png 384w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-1573-150x150.png 150w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-1573-115x115.png 115w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-1573-50x50.png 50w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-1573-170x170.png 170w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-1573-186x186.png 186w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-1573-55x55.png 55w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-1573-70x70.png 70w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-1573-75x75.png 75w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-1573-280x280.png 280w, https:\/\/huboo.com\/wp-content\/uploads\/2024\/04\/Asset-1573-374x374.png 374w\" sizes=\"(max-width: 384px) 100vw, 384px\" \/>\t\t\t\t\t\t\t\t\t\t<\/i>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCreate product tutorial videos \u2013 Live streaming \t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-blc\">\r\n\t\t\t\t\t\t\t\t\t<p>Tutorial videos can be a great way to empower customers to try a product and act as a conversion tool as well as a method to reduce returns. If your product has multiple components or requires application or assembly, a tutorial can help customers to feel more confident using it and therefore keeping the product. This is common for beauty and electronics brands but can be more widely applied when you consider the impact live streaming on platforms such as TikTok Shop has had on the customer journey.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"show-more show-mobile\">Click to show more <\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"item\">\r\n\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"item-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tAsk for evidence in your returns initiation process\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-blc\">\r\n\t\t\t\t\t\t\t\t\t<p>Although asking for evidence creates friction to the returns process it is also a useful tool to ensure that returns for reasons such as damage are warranted and can mean the customer doesn\u2019t have to return the item to you, saving you the cost of return shipping and processing. It also provides valuable feedback that you can pass on to other teams within the business to understand how they can improve future products.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"show-more show-mobile\">Click to show more <\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\r\n\t<\/div>\r\n<\/div>\n\n\r\n<div id=\"beauty-content-list-v2-block_de128d895ae6e950456a2f7c35b27f6d\" class=\"list-image-text\">\r\n\t<div class=\"container\">\r\n\t\t\t\t\t<h2 class=\"title\">The <span>future<\/span>of returns management<\/h2>\r\n\t\t\r\n\t\t\t<div class=\"list\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"item\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"image-blc\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"98\" height=\"106\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2023\/08\/list.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/huboo.com\/wp-content\/uploads\/2023\/08\/list.png 98w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/08\/list-46x50.png 46w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/08\/list-50x54.png 50w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/08\/list-55x59.png 55w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/08\/list-75x81.png 75w\" sizes=\"(max-width: 98px) 100vw, 98px\" \/>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text\">\r\n\t\t\t\t\t\t\t\t<h3 class=\"item-title\">Disincentivising returns<\/h3>\t\t\t\t\t\t\t\t<p>As eCommerce sales continue to outperform bricks and mortar stores, returns rates are at risk of increasing with less opportunity for customers to see the products in real life before they buy. We are already seeing brands respond to this with returns fees and asking customers for more evidence when initiating a return but this also adds friction to the process so instead more focus could be given to implementing virtual try on technology, 360 product photography, size recommendations and chatbots to help customers make better shopping decisions. <\/p>\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"item\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"image-blc\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"108\" height=\"82\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2023\/08\/list1.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/huboo.com\/wp-content\/uploads\/2023\/08\/list1.png 108w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/08\/list1-66x50.png 66w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/08\/list1-50x38.png 50w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/08\/list1-55x42.png 55w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/08\/list1-75x57.png 75w\" sizes=\"(max-width: 108px) 100vw, 108px\" \/>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text\">\r\n\t\t\t\t\t\t\t\t<h3 class=\"item-title\">Digitising the process<\/h3>\t\t\t\t\t\t\t\t<p>To reduce reliance on customer support teams to initiate returns on behalf of customers and create labels, branded returns portals can be used to personalise the experience for customers and make it easier than ever for them to return items without speaking to an agent while also providing greater information about the reason for the return. This data capture is also improving the warehouse operation, making it easier to sort and grade items once they are received. <\/p>\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"item\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"image-blc\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"121\" height=\"84\" src=\"https:\/\/huboo.com\/wp-content\/uploads\/2023\/08\/list2.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/huboo.com\/wp-content\/uploads\/2023\/08\/list2.png 121w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/08\/list2-115x80.png 115w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/08\/list2-72x50.png 72w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/08\/list2-50x35.png 50w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/08\/list2-55x38.png 55w, https:\/\/huboo.com\/wp-content\/uploads\/2023\/08\/list2-75x52.png 75w\" sizes=\"(max-width: 121px) 100vw, 121px\" \/>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text\">\r\n\t\t\t\t\t\t\t\t<h3 class=\"item-title\">A focus on sustainability<\/h3>\t\t\t\t\t\t\t\t<p>Returns is an important area for sustainability initiatives and innovation as they result in additional transport emissions getting back to the retailer for disposal \u2013 many times with items going to landfill due to the number of components and materials used, without being used. Retailers are beginning to offer buy-back or recycling programmes for pre-used goods as well as involvement in the resale market and providing repair\/rework services to find alternative uses for returned goods. <\/p>\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t<\/div>\r\n<\/div>\n\n\r\n<div id=\"action-block_6a2bcd86e8d7907b5a2842d0538a829a\" class=\"info-module --has-bg\">\r\n    <div class=\"container-m\">\r\n        <div class=\"info-module__row\">\r\n                            <h3 class=\"hb-sub\" data-aos=\"fade-up\">Discover how we can help you grow<\/h3>\r\n            <div class=\"info-module__cta\" data-aos=\"fade-up\"><a class=\"h-btn --medium --secondary\" href=\"\/get-a-quote\/\" target=\"\"><span>Get a Quote<\/span><\/a><\/div>        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\n\n\n<link href=\"\/\/cdn-images.mailchimp.com\/embedcode\/classic-061523.css\" rel=\"stylesheet\" type=\"text\/css\">\r\n<style>\r\n  \/* Full-width background container *\/\r\n  #mc_embed_signup {\r\n      width: 100%;\r\n      background-color: #EfEfEf; \/* Full-width background *\/\r\n      padding: 40px 0; \/* Top & bottom padding *\/\r\n  }\r\n\r\n  \/* Centered content container *\/\r\n  #mc_embed_signup_scroll {\r\n      max-width: 1200px; \/* Keep content centered *\/\r\n      margin: 0 auto;\r\n      display: flex;\r\n      flex-wrap: wrap;\r\n      gap: 20px;\r\n      align-items: flex-start;\r\n      padding: 0 20px; \/* Side padding *\/\r\n      box-sizing: border-box;\r\n  }\r\n\r\n  .copy-column {\r\n      flex: 1 1 45%;\r\n  }\r\n\r\n  .form-column {\r\n      flex: 1 1 50%;\r\n      display: flex;\r\n      flex-direction: column;\r\n      gap: 10px;\r\n  }\r\n\r\n  .form-row {\r\n      display: flex;\r\n      gap: 10px;\r\n      align-items: center;\r\n  }\r\n\r\n  .mc-field-group input[type=\"email\"] {\r\n      flex: 1 1 auto;\r\n      padding: 10px;\r\n      font-size: 14px;\r\n      border: 1px solid #ccc;\r\n      border-radius: 4px;\r\n  }\r\n\r\n  #mc-embedded-subscribe {\r\n      padding: 10px 20px;\r\n      font-size: 14px;\r\n      background-color: #0073e6;\r\n      color: #fff;\r\n      border: none;\r\n      border-radius: 4px;\r\n      cursor: pointer;\r\n  }\r\n\r\n  #mc-embedded-subscribe:hover {\r\n      background-color: #005bb5;\r\n  }\r\n\r\n  .copy-column p.disclaimer {\r\n      font-size: 12px;\r\n      color: #666;\r\n      line-height: 1.4;\r\n  }\r\n\r\n  @media (max-width: 768px) {\r\n      #mc_embed_signup_scroll {\r\n          flex-direction: column;\r\n          align-items: stretch;\r\n      }\r\n\r\n      .copy-column, .form-column {\r\n          flex: 1 1 100%;\r\n      }\r\n\r\n      .form-row {\r\n          flex-direction: column;\r\n          gap: 10px;\r\n          align-items: stretch;\r\n      }\r\n\r\n      .mc-field-group input[type=\"email\"] {\r\n          width: 100%;\r\n      }\r\n\r\n      #mc-embedded-subscribe {\r\n          width: 100%;\r\n      }\r\n  }\r\n<\/style>\r\n\r\n<div id=\"mc_embed_signup\">\r\n  <form action=\"https:\/\/huboo.us22.list-manage.com\/subscribe\/post?u=f4769449382b0cbc8029a0431&amp;id=89840f79c2&amp;f_id=00a8e3e1f0\" \r\n        method=\"post\" id=\"mc-embedded-subscribe-form\" name=\"mc-embedded-subscribe-form\" \r\n        class=\"validate\" target=\"_blank\">\r\n    <div id=\"mc_embed_signup_scroll\">\r\n      <div class=\"copy-column\">\r\n        <p><b>Huboo Newsletter<\/b>: Receive the latest insights and trends in eCommerce growth.<\/p>\r\n        <p class=\"disclaimer\">No spam. Unsubscribe anytime. By signing up, you agree to our <a href=\"https:\/\/huboo.com\/privacy-cookies\/\">Privacy Policy<\/a>.<\/p>\r\n      <\/div>\r\n      <div class=\"form-column\">\r\n        <div class=\"form-row\">\r\n          <div class=\"mc-field-group\">\r\n            <input type=\"email\" name=\"EMAIL\" class=\"required email\" id=\"mce-EMAIL\" required placeholder=\"Email Address\">\r\n          <\/div>\r\n          <input type=\"submit\" name=\"subscribe\" id=\"mc-embedded-subscribe\" class=\"button\" value=\"Subscribe\">\r\n        <\/div>\r\n        <div id=\"mce-responses\" class=\"clear\">\r\n          <div class=\"response\" id=\"mce-error-response\" style=\"display: none;\"><\/div>\r\n          <div class=\"response\" id=\"mce-success-response\" style=\"display: none;\"><\/div>\r\n        <\/div>\r\n        <div aria-hidden=\"true\" style=\"position: absolute; left: -5000px;\">\r\n          <input type=\"text\" name=\"b_f4769449382b0cbc8029a0431_89840f79c2\" tabindex=\"-1\" value=\"\">\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/form>\r\n<\/div>\r\n\r\n<script type=\"text\/javascript\" src=\"\/\/s3.amazonaws.com\/downloads.mailchimp.com\/js\/mc-validate.js\"><\/script>\r\n<script type=\"text\/javascript\">\r\n(function($) {\r\n  window.fnames = new Array(); \r\n  window.ftypes = new Array();\r\n  fnames[0]='EMAIL';ftypes[0]='email';\r\n}(jQuery));\r\nvar $mcj = jQuery.noConflict(true);\r\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>Huboo Newsletter: Receive the latest insights and trends in eCommerce growth. No spam. Unsubscribe anytime. By signing up, you agree to our Privacy Policy.<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":26620,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-100867","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns Management | Huboo Fulfilment<\/title>\n<meta name=\"description\" content=\"Offer fast, efficient returns to your customers, with the end to end process managed by Huboo. 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